Customer Privacy Notice
Last updated: August 2026
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: fkfk2562@gmail.com
What information we collect, use, and why
To provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Information relating to compliments or complaints
For the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
For service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
To comply with legal requirements:
- Name
- Contact information
- Financial transaction information
- Any other personal information required to comply with legal obligations
For dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Rental enquiries, pre-qualification, and short-stay bookings:
When you submit an enquiry, pre-qualification application, or short-stay booking enquiry, we collect:
- Full name, email address, and phone number
- Arrival and checkout dates (for short-stay / holiday-let enquiries)
- Booking mode (e.g. standard enquiry, priority pre-screened application, or direct booking link)
- Deposit amounts and tenancy deposit protection scheme details disclosed by the agent/landlord
- Pre-qualification information: employment status, marital status, rent payment method, household size, pet ownership, smoking status, current and previous addresses, and years at current address
- Preferred move-in date and lease length
- Free-text enquiry message
This information is shared with the listing agent or landlord so they can respond to your enquiry. It is retained for the duration of the enquiry lifecycle and then archived according to our retention schedule.
Cookies and similar technologies:
We use necessary cookies for core site operation, and optional analytics and marketing cookies when you consent. See our Cookie Notice for full details. A cookie consent banner appears on first visit so you can choose your preferences.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.
Your Data Protection Rights
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure: You have the right to ask us to delete your personal information.
- Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing: You have the right to object to the processing of your personal data.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent: When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a request, please contact us using the details at the top of this notice.
Our Lawful Bases for Processing
Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights apply except the right to object.
Legitimate interests: We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.
Legal obligation: We have to collect or use your information so we can comply with the law.
Where we get personal information from
- Directly from you
- Third parties (such as external systems that pass payment confirmation details from Stripe, or CRM platforms)
How long we keep information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.
- Account and Profile Information: Retained for as long as your account is active. If closed, we delete or anonymize your data within 12 months, except where required longer for legal/tax purposes.
- Financial and Transaction Records: Retained for 6 years from the end of the relevant financial year in accordance with UK HMRC regulations.
- Marketing Preferences: Retained until you unsubscribe or request deletion.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us at:
Email: admin@up4rentni.co.uk
If you remain unhappy with how we’ve used your data, you can also complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113